Academic Services Officer

About EDU EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: Australian Learning Group (ALG) : VET provider for international students. Learn more about ALG. Ikon Institute of Australia (Ikon) : HE provider for domestic and international students. Learn more about Ikon. About The Role We are seeking a proactive, detail-oriented, and student-focused Academic Services Officer to join our Higher Education Academic Services team. This role is central to supporting the effective delivery of academic operations, ensuring students receive timely, professional support throughout their academic journey. You will play an important role in maintaining accurate academic records while contributing to a positive student experience and ensuring compliance with institutional policies. This position will be based within our Offshore Team (Remote Work and Day Shift). Key Responsibilities Student Support and Academic Administration Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate. Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies. Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students. Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures. Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes. Academic Operations and Compliance Maintain accurate, consistent, and up-to-date data across student management and administrative systems. Assist in conducting regular internal audits of Learning Management System (LMS) subject sites t