Staff Product Engineer

<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p>As a <strong>Staff Product Engineer</strong>, you will work directly inside our most strategic enterprise customers. You will build the software that makes their AI agents work in production, and be measured by the difference it makes for the customer.</p> <p>Our agents are built by business users in Parloa’s platform, AMP. AMP already comes with a broad library of tools and integrations. Your job is the part AMP does not cover yet for a given customer: the last connection into their systems, or a capability the product does not have. Our customers are large enterprises in financial services, telecom, insurance, travel and retail. For them, a working prototype is where an engagement starts, not where it ends.</p> <p>The work comes in two forms. Some engagements run for years. You stay with the account, deepen its integrations and help it grow into new use cases. Others are short experiments. You test a new idea with a real customer and decide quickly whether it is worth building. At Staff level, you take on the hardest cases of both: accounts where a pilot-grade solution would fail in production, and capabilities nobody at Parloa has built before. Staff means harder problems and mo