Senior Customer Success Manager

<div class="content-intro"><p></p> <p><strong><span data-olk-copy-source="MessageBody">About THG Ingenuity</span></strong></p> <p>THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. </p> <p>Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.</p></div><p class="PDq2pG_selectionAnchorContainer" data-start="215" data-end="260"><span style="text-decoration: underline;"><strong data-start="215" data-end="260">Position: Senior Customer Success Manager</strong></span></p> <p data-start="262" data-end="753">THG Ingenuity Commerce plays a key role in delivering world-class ecommerce solutions for globally recognised brands. As part of a fast-paced, high-growth environment, you'll own strategic customer relationships, driving long-term success, retention, and commercial growth across a portfolio of globally recognised customers. This is an opportunity to partner with senior stakeholders, influence customer strategy, and mentor the wider Customer Success team while delivering measurable business outcomes.</p> <h4 data-section-id="14uqk01" data-start="755" data-end="780"><span style="text-decoration: underline;">Key Responsibilities:</span></h4> <p data-start="782" data-end="1112"><strong data-start="782" data-end="819">Customer Relationship Management:</strong> Own a portfoli