Senior People Coordinator

<ul> <li>Location: Bristol, London, Edinburgh UK Hybrid.</li> <li>Level: C2</li> <li>Team: People Team</li> <li>Salary: £35,000-£44,000</li> <li>Reporting To: Senior People Operations Partner</li> </ul> <p>This role is based in London, Bristol or Edinburgh and requires an existing right to work in the UK.</p> <p>At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.</p> <h3><strong>Kaluza Overview</strong></h3> <p>Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.</p> <p>Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.</p> <p>With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.</p> <p><strong>What will I be doing?</strong></p> <ul> <li>Own the People service desk queue day-to-day: triaging, responding to, and resolving employee queries, and keeping response times and queue health on track.</li> <li>Continuously improve our Jira Service Desk itself - refining triage, workflows, and automations - and feed recurring ticket themes back into our People Bot's knowledge base, so the a