Payments Operations Specialist - FTC

Who We Are: At Omaze, we give our community in the UK and Germany the chance to win luxury homes and other life-changing prizes — all while raising money for the causes they love. Thanks to our Omaze Community, we’ve raised over £100 million for UK charities in just five years. That’s millions helping organisations like Age UK, the RSPCA, British Heart Foundation and Great Ormond Street Hospital Charity deliver life-saving work. And the best part? We’re only just getting started. Omaze is building a business and culture committed to growth and creating significant social impact on a global scale. 🔑 About The Job Omaze is a subscription-first fundraising platform with over 1.2 million active subscribers. We run large-scale prize draws that change people's lives — and we need flawless payments infrastructure behind every one. This role is the operational heartbeat of that infrastructure: owning reconciliation, dunning, vendor relationships, and the day-to-day health of our payments ecosystem. Looking for someone immediately available. 🔧 What You’ll Be Doing CORE PAYMENTS OPS Daily Operations Monitor payment success rates, failure trends, and processor health dashboards daily Investigate and resolve payment exceptions, chargebacks, and disputes end-to-end Own the subscriber payment lifecycle from authorisation through to settlement Manage refund workflows and ensure timely, accurate processing Maintain internal runbooks and escalation protocols for payment incidents DUNNING & RECOVERY Failed Payment Recovery Own and continuously optimise the full dunning cycle — retry logic, timing, and messaging Analyse decline reason codes and apply segmented retry strategies accordingly Collaborate with CRM and Product to improve pre-dunning communications Test and iterate dunning cadences using A/B frameworks where available RECONCILIATION Financial Accuracy Run daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.2M-subscriber scale Identify, investi