Senior Customer Success Manager EMEA

<p><strong>⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.</strong></p> <h3><strong>As the</strong> Senior Customer Success Manager EMEA, <strong>you will :</strong></h3> <ul> <li>Act as the primary business owner of the customer relationship post-sale.</li> <li>Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.</li> <li>Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.</li> <li>Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.</li> <li>Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.</li> <li>Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.</li> <li>Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.</li> <li>Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.</li> <li>Identify and driv