Mail Administrator

About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. £18m annual revenue, including £9m ARR Over 1 million companies formed Certified B Corp and Carbon Neutral Business Forecast to grow 5x–10x over the next three years The Role We are seeking a reliable and proactive Mail Administrator with Front of House responsibilities to join our London office. This role is primarily focused on managing high-volume mail operations using Digital Mailroom technology, while also providing professional reception support as needed. Reporting to the Head of Service Delivery, you will play a key role in ensuring the accurate and timely processing of incoming mail, alongside maintaining a welcoming and professional front-of-house presence. The ideal candidate will be detail-oriented, organised, and adaptable, with the ability to balance administrative priorities with client-facing responsibilities. Key Responsibilities Process high volumes of incoming mail using Digital Mailroom systems Accurately log and manage mail within the CRM system Sort