Product Support Graduate

<p>Office-based position</p> <p> </p> <p>The Graduate will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems healthcare applications and related products.</p> <p> </p> <p>The Graduate will be responsible for site specific software deployment activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.</p> <p>The Graduate must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.</p> <p><strong> </strong></p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Management: <ul> <li>Liaise with client or business analyst in regard to on-going enhancement requests</li> <li>Liaise with client or business analyst on any requests for new or modified reports</li> <li>Advise and assist Project Managers during Implementation</li> <li>Manage the resolution of any outstanding acceptance issues before and after project go-live</li> </ul> </li> <li>Operational: <ul> <li>Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions</li> <li>Provide technical support for troubleshooting and performance analysis for related areas</li> <li>Support and testing of all InterSystems related utilities, eg patching tool, print service etc</li> <li>Production of training materials for technical courses such as system custom development or reporting</li> <li>Production of technical documentation such as reference materials, i