Customer Operations Executive

We’re on a mission to back the UK’s small businesses like no one else 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [ Read our Impact Report ] | [ See our Trustpilot ] The role ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction. Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities: Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries. Requesting information from borrowers either by email or telephone. Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer. Develop strong working relationships with 3rd party suppliers and FC internal departments. Support the Direct business reporting by keeping information accurate and updated. Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we’re looking for 🌱 We value deep expertise, but a