VP Strategic Customer Programs

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About The Role The VP, Strategic Customer Programs is the accountable leader for the end-to-end success of a significant program for a strategic customer. Reporting directly to the CCO, this role owns the plan, the people, the customer relationship, and the outcomes from kickoff through go-live and into Phase II and beyond. This is a high-visibility, high-stakes assignment requiring a seasoned operator who can run a complex, multi-workstream program while simultaneously managing a strategic customer relationship. Program Leadership Serve as the single point of accountability from the POC to full deployment and beyond. Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. Chair weekly program stand-ups, steering committee sessions, and executive check-ins. Own risk identification, escalation, and resolution. Customer Relationship Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. Build trust and alignment with project sponsors, operations leads, and office champions. Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the cust